Seller shall arrange international shipment to Buyer's designated address. Buyer responsible for import duties and freight. Delivery timeline: 45 days from payment. Claims for damage during transit must be filed within 5 business days of receipt. Force majeure clause applies.

We offer various products with specific MOQs. For orders meeting specific quantity, we offer customization options. Let us know your requirements for a tailored quote.

We warrant that our products will be free from unacceptable defects upon delivery. Our liability is limited to damage caused during transportation. We are not responsible for any issues arising from improper use, storage, or handling after delivery. Claims must be filed within 7 days of receipt. Our sole obligation is to repair or replace defective items at our discretion.

We offer a 48-hour cancellation window for all orders. Cancellations must be requested in writing within 48 hours of purchase. After this period, orders cannot be canceled or refunded. We are not responsible for any delays or issues beyond our control. All sales are final after the cancellation period. Please review your order carefully before confirming purchase.

No returns are accepted after shipment. We offer replacements only if buyers provide sufficient evidence demonstrating that the issue is caused by HTI. To request a replacement, submit clear photos/videos of the defect within 7 days of receipt. HTI will review claims and decide on replacements at our discretion. Shipping costs for replacements are the buyer's responsibility.

If you need help, please contact us mailto: info@hexkernel.com. We are committed to customer satisfaction!